Deputy Service Desk Manager
£33,854 - £41,567 London
Because the ultimate aim of SIS is to collect the foreign intelligence necessary to preserve the security and prosperity of this country, we rely very heavily on our technology systems. As an IT Manager, you’ll help run a Global IT Service desk function that ensures our systems are the most effective they can be.
Our IT teams are made up of very bright, team-spirited people from the widest range of backgrounds all committed to one key goal: protecting the UK. The challenge and the diversity of the work will stand out, as will the long-term career options and the resources we’ll invest in your professional and technical training.
We’re looking for an IT Manager with an ITIL Foundation qualification, PRINCE II Foundation and impressive experience of leading a 1st or 2nd line support team ideally with international exposure.
With an eye for detail and high customer care standards, you will be responsible for delivering a high quality service. With a passion for customer care and ensuring high performance within agreed service levels, you will help transform IT support within SIS to be fit for the unique challenges it faces.
