ITIL Problem Analyst

£33,854 - £37,711 London

As a Problem Analyst, you’ll minimise the adverse impact and occurrence of problems within the ICT infrastructure and applications. This will mean managing and eradicating faults in the IS infrastructure — facilitating root cause investigations and co-ordinating corrective/preventative measures.

SIS is a fascinating, challenging and satisfying place to work, and never more so than in our Technology teams. If you have an ITIL Foundation qualification and experience of ITIL Service Support & Delivery processes in a busy ICT, this is your chance to help keep the UK safe and secure.

Because everyone here shares the same vital goal, you’ll find the environment a very team-focused and supportive one. The calibre of your colleagues will also be impressive, and you’ll enjoy a wide variety of long-term career options, as well as the quality and quantity of the training.

Proactive, resourceful, with excellent interpersonal skills and able to solve problems under pressure, you’ll bring technical and non-technical colleagues together to achieve impressive results. We’re also looking for the ability to work as part of a close-knit team and a strong customer focus.