Lead Service Desk Analyst

£29,997 - £33,853 + 12.5% shift disturbance allowance  London

IT support rarely has such a far-reaching impact. Because SIS collects secret foreign intelligence that helps counter threats to this country such as terrorism, weapons proliferation and drugs trafficking, we need IT systems at every level of the organisation operating at optimum level.

Play a leading role in a Global IT Service desk function, and you will work alongside some very high-calibre colleagues, handling a wide and fluctuating range of work that ensures our technology is fit for the complex challenges it faces — today and in the future.

The work we do is intriguing and important. You’ll be very aware of the wider implications of your role, and the impact you and your colleagues have on the successes of the organisation will be recognised.

Our IT function is made up of very focused, team-spirited people from the widest range of backgrounds all committed to one key goal: protecting the UK. You’ll feel the sense of responsibility, but also the sense of trust placed in you, not to mention the unmatched opportunities for training and development.

You’ll need impressive IT service desk experience, an ITIL Foundation qualification and/or a degree in a technology-related subject. Excellent problem-solving skills are clearly a must, as is a real commitment to providing high-quality customer service. Previous line management experience would be an advantage, but is not essential.