Service Desk Analyst

£36,138 - £29,996 + 12.5% shift disturbance allowance  London

IT support rarely has such a far-reaching impact. Because SIS collects secret foreign intelligence that helps counter threats to this country such as terrorism, weapons proliferation and drugs trafficking, we need IT systems at every level of the organisation operating at optimum level.

Join a Global IT Service desk function as a Service Desk Analyst, and you will work alongside some very high-calibre colleagues, handling a wide and fluctuating range of work that ensures our technology is fit for the complex challenges it faces — today and in the future.

The work we do is intriguing and important. You’ll be very aware of the wider implications of your role, and the impact you and your colleagues have on the successes of the organisation will be recognised.

Our IT function is made up of very focused, team-spirited people from the widest range of backgrounds all committed to one key goal: protecting the UK. This is a role with real responsibility, but you’ll also find the trust placed in you satisfying. This, combined with the unmatched opportunities for training and development, makes for a very attractive proposition.

On a personal level, we’re looking for effective communicator, both face-to-face and over the telephone. Coupled with strong problem solving skills you are passionate about delivering excellent customer service coupled with a desire to obtain more technical skills.