two hands at keyboard

£26,661-£33,364 depending on experience
London based

Join MI6 and use your experience of supporting IT systems to support an organisation that protects the security of the UK.

Role

As a Service Desk Analyst you will provide IT support and advice to MI6 officers, both in the UK and overseas.   The majority of this work is over the phone, but there will be occasions when you will travel overseas to provide onsite support and training.  Helpful and courteous, you will take a range of calls - helping out with the simpler problems yourself or escalating more complex issues to other teams.  From arranging access to systems for new starters, helping out with ICT issues or lending a hand on an IT project: it's a varied and rewarding role.  Shift work may become a feature of this position as the role expands.

Skills and qualifications

An IT qualification or customer service experience would be ideal for this role - but neither is essential. What is important is that you have a real interest in and curiosity about IT, plus a talent for problem solving. Unfailingly courteous, you have a real way with customers and you're always eager to help and learn. You're also good at picking things up quickly, explaining things clearly and prioritising even when you're busy.

About MI6 and IT

MI6 exists to collect secret foreign intelligence that helps protect the UK's security and prosperity.  This intelligence is gathered all over the world and reported to the Government - informing policies that counter threats to this country including weapons proliferation, terrorism and regional instability.

MI6 could not operate without its technology teams.  They ensure the security and effectiveness of an international communications network that operates around the world.  And they also make sure that everyone has the IT they need to do their job securely, whatever the role.

Please note: You need to be a British citizen, aged 21 or over to apply.

You should not discuss your application, other than with your partner or close family member, providing that they are British.  They should also be made aware of the importance of discretion.

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