Alex – Call Desk Analyst

After completing a BSc Computer Science and Maths degree, I decided that I needed a challenge involving my IT and customer service skills. I've always enjoyed the satisfaction you get from interacting with people from all walks of life and helping them and had temped for a year in the private sector, but that didn’t give me any job satisfaction.

When I spotted an advert for 1st Line Technical Support Analyst at MI6, I was immediately intrigued. I didn't want a normal job working at a bank or in a call centre. I wanted to do something different and the opportunity to support intelligence operations, learn about different cultures and possibly work overseas really excited me.

I've been here for three years now. During a typical day I take calls from MI6 staff and deal with their IT issues. Our team’s the first port of call, so we aim to fix these issues straight away and if we can’t, we work closely with other support teams. I also get involved with project work and I’ve had the opportunity to travel overseas to provide training and support.

The IT career opportunities here are endless and you get to move to a different role every three years. Whether you’re interested in networking, project management, testing, service management, databases, or business analysis there are great opportunities.

The investment in you as an individual far outweighs anything I've had in my previous roles and you’re always giving the opportunity to go on courses to gain new skills and qualifications. I recently completed Cisco qualifications and I intend to complete my CCNP and VMware Networking in the future.